On behalf of Kate & Kevin of Manor House Designs, we wanted to say a big thank you to all of our friends and customers who has supported us this year, it's been a steep learning curve, having moved into our first shop just a few months ago, but it's been an exciting time and we look forward to seeing you all next year.

We hope you have a fantastic Christmas and a prosperous New Year.
With love
Kate & Kevin.x

The Christmas tree is up, the stock is displayed and the door is open, people have said wonderful things about the shop and the jewellery. I heard today a lady outside looking in who said to her friend "oh its a house design shop". Yes we have "designs" in name, but we are jewellers. So...

• Learning point 1 - Make it easy for potential customers to know what you do.
• Learning point 2 - Is there new business opportunities that may result from these mistakes?

What have we done to rectify the above?

1. We took an A4 sized poster and got the local printer to blow it up double and put it prominently above Kate's workbench.
2. We have analysed what people are wanting, which is? Commission's and repairs. As I sit here writing Kate is making a pair of gent's cufflinks a lady ordered today.
3. On the poster printed today we have highlighted "Commissions undertaken ".
4. The picture of the "Manor House " is coming off the front door tomorrow and a new transparent sign with "Jewellery Designer and Silver Smith" in large letters.

If anyone in the South Cheshire area has visited 36, Hospital Street and have any comments, good or bad! We would love to hear.

Best wishes
Kevin